AI reception + chat / supervised pilots
Answer clearly. Hand off cleanly.
Use AI for common questions and structured intake while keeping uncertainty, sensitive requests, and important decisions connected to a real person.
Pilot model
Useful before impressive.
This capability is in development. Early pilots will be narrow, measured, and supervised rather than presented as a replacement for staff.
Answer approved questions and collect the details a person needs next.
PilotHandle defined call types with disclosure, testing, and a live fallback.
PlannedAsk consistent questions without making high-impact decisions.
ScopedTransfer uncertainty, complaints, sensitive data, or high-value requests.
RequiredGuardrails
No mystery box at the front desk.
Knowledge sources, escalation rules, conversation review, and ownership are defined before launch.
Start with one conversation type.